Last Updated: 13 May 2026
This Privacy Policy explains how Kingsmaid Domestic & Commercial Cleaning (“Kingsmaid”, “we”, “our”, or “us”) collects, uses, stores, protects, and shares your personal information when you use our website, contact us, request a quotation, book services, or otherwise interact with us.
We are committed to protecting your privacy and handling your personal data transparently and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and other applicable privacy laws.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
- WHO WE ARE
Kingsmaid Domestic & Commercial Cleaning provides domestic and commercial cleaning services across various regions of the United Kingdom.
Kingsmaid Domestic & Commercial Cleaning is a trading style used in connection with associated operational franchise and service entities operating under the Kingsmaid brand.
For the purposes of data protection law, Kingsmaid Domestic & Commercial Cleaning and its associated operational franchise entities may act as Data Controllers in relation to personal information processed for the delivery and administration of services.
Where relevant, customer information may be shared between operational entities strictly for the purposes of service delivery, customer support, administration, scheduling, invoicing, quality control, legal compliance, and operational management.
Contact Details:
Kingsmaid Domestic & Commercial Cleaning
Orient House
Newton Street
Hyde
Cheshire
SK14 4RY
Telephone: 0161 449 5843
Website: https://www.kingsmaid.co.uk
Email: point@kingsmaid.co.uk
If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.
- INFORMATION WE COLLECT
We may collect, store, and process the following categories of personal information:
Personal Information
– Full name
– Postal address
– Billing address
– Email address
– Telephone numbers
– Date and time of enquiries/bookings
– Customer account/login details
– Communication preferences
Service Information
– Property details
– Access arrangements
– Alarm information
– Keysafe details
– Cleaning preferences and instructions
– Pets, allergies, or health & safety information relevant to service delivery
– Service history and appointment records
Payment Information
– Payment method details
– Billing and invoicing information
– Transaction history
Please note that Kingsmaid does not store full debit or credit card details on its own servers. Card payments are securely processed through Global Pay and other authorised third-party payment providers operating appropriate security and compliance standards. Direct Debit payments are securely processed through GoCardless. We may also offer secure “Pay by Bank” payment options through Atoa, which allows customers to make payments directly from their banking app using secure Open Banking technology.
Technical Information
When you visit our website, we may automatically collect:
– IP address
– Browser type and version
– Device type
– Operating system
– Referral source
– Pages viewed
– Time spent on pages
– Website interaction information
– Cookie identifiers
Marketing & Communications Information
– Preferences regarding marketing communications
– Survey responses
– Reviews and feedback
– Records of emails, calls, SMS messages, or web form submissions
Call Recordings
We may record incoming and outgoing telephone calls for:
– Training and quality assurance purposes
– Customer service monitoring
– Complaint investigation
– Staff safeguarding
– Fraud prevention
– Record keeping and dispute resolution
Call recordings are stored securely and only accessed by authorised personnel where reasonably necessary.
Photographs & Operational Records
Where operationally necessary, we may collect photographs relating to:
– Property access issues
– Damage reporting
– Health & safety concerns
– Before-and-after service records
– Quality control
– Insurance or dispute resolution
Staff may take photographs where reasonably required for operational, training, safeguarding, insurance, or evidential purposes.
Any photographs collected:
– Will only be used for legitimate business purposes
– Will be securely stored
– Will not be publicly shared without consent unless legally required
– Will be deleted in accordance with our data retention procedures
- HOW WE COLLECT YOUR INFORMATION
We collect information:
– Directly from you
– Through our website forms
– Through phone calls, emails, SMS, or social media
– When you request quotations
– When you book or use our services
– Through customer portals or CRM systems
– Through cookies and website analytics
– Through payment providers
– Through staff operational reporting
– Through third-party lead generation or referral platforms where permitted
- HOW WE USE YOUR INFORMATION
We use your information for the following lawful business purposes:
Service Delivery
– Providing quotations
– Managing bookings and schedules
– Delivering cleaning services
– Managing customer accounts
– Handling customer support requests
– Managing property access arrangements
Operational & Administrative Purposes
– Staff allocation and scheduling
– Internal record keeping
– Quality control
– Complaint handling
– Service improvement
– Staff training
– Preventing fraud or misuse of services
– Health & safety compliance
– Detecting, preventing, and investigating suspected fraud, abuse, security incidents, or unauthorised activity
Financial Processing
– Processing payments
– Issuing invoices and statements
– Debt recovery and credit control
– Fraud prevention and financial auditing
Marketing & Communications
– Sending service updates
– Sending reminders or operational notifications
– Sending promotional offers or marketing communications
– Conducting customer satisfaction surveys
You may opt out of marketing communications at any time using unsubscribe links or by contacting us directly.
Website & System Improvement
– Monitoring website performance
– Analytics and reporting
– Improving user experience
– Troubleshooting and testing
– Cybersecurity monitoring
Legal & Regulatory Compliance
– Complying with legal obligations
– Responding to lawful requests from authorities
– Protecting our legal rights
– Insurance and legal claims handling
- LEGAL BASIS FOR PROCESSING
Under UK GDPR, we rely on one or more of the following lawful bases:
– Performance of a contract
– Legitimate business interests
– Compliance with legal obligations
– Consent (where required)
– Protection of vital interests
- MARKETING & SMS COMMUNICATIONS
We may contact you by:
– SMS/text message
– Telephone
– Post
for:
– Appointment reminders
– Operational updates
– Service notifications
– Customer care communications
– Promotional offers and discounts
– Company news and marketing campaigns
Where required by law, we will obtain your consent before sending marketing communications.
You may opt out of marketing communications at any time by:
– Clicking the unsubscribe link in emails
– Replying STOP to SMS messages where applicable
– Contacting us directly
Please note that opting out of marketing messages will not prevent us from sending essential service-related communications such as booking confirmations, appointment reminders, invoices, payment updates, or operational notices.
We do not sell your personal information to third parties for marketing purposes.
- COOKIES & WEBSITE TRACKING
Our website uses cookies and similar technologies to:
– Improve website functionality
– Analyse visitor behaviour
– Monitor website performance
– Support marketing and advertising activity
– Enhance user experience
Cookies may include:
– Essential cookies
– Performance and analytics cookies
– Functional cookies
– Advertising and targeting cookies
We may use trusted third-party services including:
– Google Analytics
– Google Ads
– Meta/Facebook advertising tools
– CRM or booking systems
– Embedded content providers
These providers may use cookies in accordance with their own privacy policies.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
Where legally required, cookie consent tools or banners may be used on our website.
- SHARING YOUR INFORMATION
We may share your information with trusted third parties where reasonably necessary, including:
– Staff members and subcontractors
– Associated operational franchise entities operating under the Kingsmaid brand
– Payment processors
– CRM, software, and cloud service providers
– IT support providers
– Hosting providers
– Marketing platforms
– Accountants, insurers, or legal advisers
– Debt recovery agencies
– Regulatory bodies or law enforcement where legally required
All third parties are expected to process your information securely and lawfully.
- INTERNATIONAL TRANSFERS
Some third-party providers we use may store or process data outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.
- DATA SECURITY
We take appropriate technical and organisational measures to protect your personal information, including:
– Secure servers
– Access controls
– Password protection
– Encryption where appropriate
– Staff confidentiality obligations
– Secure software providers
– Monitoring and security procedures
However, no internet transmission or storage system can ever be guaranteed to be completely secure.
- DATA RETENTION
We retain personal data only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including:
– Legal requirements
– Tax and accounting obligations
– Insurance requirements
– Complaint handling
– Operational record keeping
In most cases, customer records may be retained for a minimum of 6 years following the end of the customer relationship.
Call recordings may be retained for up to 24 months unless required for ongoing investigations, disputes, legal proceedings, or regulatory purposes.
Where appropriate, some information may be retained longer for legitimate business purposes unless you request otherwise and we are legally permitted to delete it.
- YOUR RIGHTS
Under UK GDPR, you may have the right to:
– Request access to your data
– Request correction of inaccurate information
– Request deletion of your data
– Restrict or object to processing
– Withdraw consent
– Request transfer of your data
– Lodge a complaint with the Information Commissioner’s Office (ICO)
Requests may require proof of identity.
To submit a data request or privacy enquiry, please contact:
point@kingsmaid.co.uk
- THIRD-PARTY WEBSITES
Our website may contain links to external websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage users to review the privacy policies of any external websites they visit.
- CHILDREN’S PRIVACY
Our services are not directed at children under the age of 18, and we do not knowingly collect personal information from children.
- AUTOMATED SYSTEMS
Kingsmaid may use software systems and automated tools to assist with:
– Scheduling and appointment management
– Customer relationship management
– Marketing communications
– Internal reporting and analytics
– Service administration
These systems are used to support operational efficiency and customer service.
- CHANGES TO THIS PRIVACY POLICY
We review this Privacy Policy periodically and may update it from time to time to reflect changes in legal requirements, operational practices, technology, or services.
Any changes will be published on this page and, where appropriate, notified to customers by email or other communication methods.
We recommend checking this page periodically to stay informed of updates.
- OPERATING ENTITIES
Kingsmaid Domestic & Commercial Cleaning operates through associated locally operated franchise and service entities operating under the Kingsmaid brand, including:
– POINT TO POINT CLEANING SERVICES LIMITED
– ELITE MAID SERVICES LIMITED
– NEATNEST SOLUTIONS LIMITED
– PRISTINE DOMESTIC SERVICES LIMITED
– PUREBRITE CLEANWORKS LIMITED
– BRIGHTNEST HOMESPACES LIMITED
- ENTIRE AGREEMENT
This Privacy Policy, together with our Terms & Conditions and any agreed service instructions, cleaning schedules, customer notes, quotations, booking confirmations, or operational communications issued or maintained by Kingsmaid, form part of the agreement between the customer and Kingsmaid Domestic & Commercial Cleaning.
Terms & Conditions:
Terms and Conditions – Kingsmaid
- CONTACT & COMPLAINTS
If you have any questions, concerns, or requests relating to this Privacy Policy or how your personal information is handled, please contact us first so we can try to resolve the matter promptly and fairly.
Email: point@kingsmaid.co.uk
Telephone: 0161 449 5843
You also have the right to contact or lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters: